Genuine email from Drop In Customer, Dec 2021

‘Hi Phil,

I can’t imagine that there is a service that is more thorough than what you provide. In a way that is the reassuring part, that everything has been done that can be done. My consignment was in a way a tough challenge because the records were in reasonable shape and had already been cleaned. The results were bound to be less dramatic. That said, I have noticed that the sound has lifted on most of them.

I have now listed 16 and 6 of those I am now comfortable in improving the grade to VG+ after your clean. The cackles have reduced significantly. The Neil Young is now NM. That leaves 9 which will remain VG, probably because of groove wear. Even those, however, will be easier to sell accompanied by a more positive write up on the listing. There is also less risk of a disappointed customer.

I’m happy with the results and I shall write a positive review, and will be back.

Cheers,

Roger’